Refund policy

We accept returns exclusively for items that arrive defective, damaged, or incorrect. To qualify for a return, you must notify us within 7 days of delivery by emailing astrogrit.shop@gmail.com with your order number and photographic/video evidence of the issue. Please note all return shipping costs are the customer's responsibility, and we recommend using tracked shipping for your protection.

Rather than cash refunds, we offer two solutions for approved returns: (1) store credit valid for 12 months from issuance (equal to the original item's value), or (2) a replacement item if currently available in stock. The store credit cannot be redeemed for cash or transferred to another party. We reserve the right to inspect returned items before approving any credit or replacement.

Returns are not accepted for change of mind, incorrect size/color selection, accidental orders, or items showing signs of use or damage occurring after delivery. Once you receive return authorization from our team, please ship the item back to us within 14 days. After we receive and verify the returned product, we will process your store credit or replacement within 5 business days.

To support our environmental commitment, we've designed this policy to minimize unnecessary shipping and waste. We encourage customers to review product details carefully before purchasing. By initiating a return, you acknowledge and agree to these terms.

For any questions about our policy, please contact astrogrit.shop@gmail.com. We're happy to help!